Occasionally we'll ask you to send a System Profile in order to get detailed hardware and/or software information. This might be to diagnose a problem or to gather information for upgrades. Here is how to gather and send the report easily.
- Go under the Apple menu and select "About this Mac."
- Click "More Info" to open the System Profile
- If you see a button for "System Report" click it (this only shows up for 10.7 and higher)
- Select "Save..." from the File Menu, then use the format "System Profiler" and select a convenient location.
Send the file via email to firstname.lastname@example.org or attach it to a support request at http://support.maclaboratory.com.