Providing a System Profile Report

Glenn Kowalski -

Occasionally we'll ask you to send a System Profile in order to get detailed hardware and/or software information. This might be to diagnose a problem or to gather information for upgrades. Here is how to gather and send the report easily.

  1. Go under the Apple menu and select "About this Mac."
  2. Click "More Info" to open the System Profile
  3. If you see a button for "System Report" click it (this only shows up for 10.7 and higher)
  4. Select "Save..." from the File Menu, then use the format "System Profiler" and select a convenient location.

Send the file via email to or attach it to a support request at

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