Retrieving Backup Files from Web

Glenn Kowalski -

Open your web browser and go to

Log in with your user name (usually your email address) and your password.

Click "Devices" to find the computer you’d like to retrieve the file(s) from.

Click the arrow to the right of the computer.


Next select the files you would like to retrieve. If you would like to go back to a specific date, enter that date. If the file(s) was deleted, check the box to display deleted files.


Click ”Restore.” You'll have an opportunity to download the files(s) after a moment.

Note that the web restore is limited. It is not designed to restore an entire user profile or drive. It is designed to restore a folder of files or a single file. If you get the message that you have selected too much to restore, please contact MacLab to see if we can increase your restore limit.

To restore a large amount of data, use the Crashplan software on the computer itself or have MacLab retrieve the data by pushing it to the original computer or to any computer in your organization that has Crashplan installed.



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